Your dedicated team
to monitor and support your website.

The First Layer Support Team is responsible for receiving requests. This team receives requests and can provide some technical advice within technologies that we work with. It can check your website status, and provide some general support to your website visitors. All requests should be initiated via your special Request Form at the FirstSupportTeam website. All communication is going via emails. Usually, the First Layer Support Team responds within 10 minutes to 3 hours during normal business hours. The response time can be longer due to demand of requests or complexity of tasks.

This service is very helpful when you need fast advice without a deep technical investigation or development.

In order to provide your clients with deep technical or customer service support you will need to have a Pro plan or a Corp subscription plan.

After receiving a support request the First Layer Support Team reviews it. If this request needs advice or there is a fast and easy solution, the First Layer Support Team can assist with it.

If the request needs special work or fixes on the website front-end or backend, this request will be transferred to the Second Layer Support Team. This is a special team of developers that is focused on web updates, plugins, SSL settings, CSS, javascript, HTML technologies, WordPress, Big Commerce, Shopify. Usually, the Second Layer Support Team can make middle level fixes or changes within 4 hours to 48 hours. The time can vary due to demand of requests or complexity of tasks.

The Second Layer Support will provide you with an estimate or get your approval to work on a time log manner before working on your task.

If the request needs special work of expert level technicians on the website front-end, backend or the database, this request will be transferred to the Third Layer Support Team. This is a special team of expert level developers that is focused on more advanced requests or more complex development. This work can include web updates, plugins, SSL settings, CSS, javascript, HTML as well, as PHP, Laravel, Yii, Yii2, Vue, Nuxt, Bootstrap, MySQL, PostgreSQL, Firebase, MongoDB technologies and API integrations. The time can vary due to demand of requests or complexity of tasks.

The Third Layer Support will provide you with an estimate or get your approval to work on a time log manner before working on your task.

We have a Development Team that is specialized in Web, E-Commerce, Cloud, and Mobile Apps development. This team can build you a new Business Website, EdTech & Educational website, Video website, or custom website with special functionality based on your needs.

The Development Team can also build a Cloud application,Secure Databases, Online custom CRMs, E-commerce multi-vendor Platforms and Marketplaces, SaaS Cloud Apps & Mobile Apps, and Custom Portals for Financial, Educational, Sports & Fitness, Healthcare, Industrial, Automotive, and General Business needs.

Please see our Special Services for details and feel free to contact our special Development Team with any questions. They are always happy to assist you.

We work with the following systems and technologies:

CMS:

WordPress, Shopify, BigCommerce, Webflow, Wix, Squareup, HubSpot.

Databases:

MySQL, PostgreSQL, MariaDB, NoSQL (Firebase).

Backend PHP Frameworks:

• Core PHP / pure PHP language,
• Laravel,
• Symphony,
• CakePHP,
• Yii/ Yii-2,
• Zend
• NodeJS

Front-end:

• HTML5/ CSS3/ SCSS/ Bootstrap 4
• Adobe XD, PSD, Figma/ Sketch
• JavaScript/ Typescript
• Veu.js (Nuxt.js), React.js (Next.js)

API:

Rest API/ Soap / xml

Systems:

Kubernetes, Docker, Google Cloud, AWS, webRTC, etc.

IoT & Robotics:

Experienced in hardware integration for robots & software business automation workflow.

Experienced with Third Party Systems Integration:

TensorFlow, DialogFlow, Google Calendar, Google Docs, Google Maps API, GeoApify, Radar.com, Zapier, Twilio, SendGrid, Mailgun, Authorize.net, Stripe, PayPal, Plaid, and all types of API integrations, and custom development including but not limited to Facebook Marketing API, Facebook Messenger, WhatsApp integrations, Calendly, Teachable, etc.

Please read our Terms and Conditions, Privacy Policy, and Cookies Policy. It is important.

By using our website and our services you agree on our Terms of Services, Privacy Policy, Data Processing Addendum (the “DPA”), Cookies Policy.

We require all customers without exceptions to have a full backup within your hosting provider prior to any work of support or developers. Safety first. We are not responsible for any data loss. The full backup can keep your data safe.

It is always required to change all passwords after completion of support or development updates and each six month. It is very important to change your passwords every time you provide them to developers or support via email. Please always make sure that you provide passwords to authorized personnel.